Imprint

https://SkadarLake.me is brought to you by

Skadar Lake Family Resort
Rijeka Crnojevića
Skadar Lake
Montenegro

Privacy Policy

We are committed to keeping your personal data safe and protected. We never share your data with third parties unless it's absolutely necessary to provide the service you booked—always through trusted and verified partners. 

Your payment information is especially secure. We work exclusively with hand-picked payment providers who comply with the highest US and EU standards for secure transactions.

 By booking a service through our platform, you agree to this Privacy Policy. If you have any questions, feel free to contact our support team.

 1. Data We Collect

We may collect and process the following types of personal information: 

  • Personal Identification Data (only if needed for a booking): name, email, phone number, passport details, clothing and shoe sizes, age, physical abilities, etc. 
  • Booking Information: tour details, number of participants, special requests. 
  • Payment Data: processed securely via third-party providers (we do not store credit card information). 
  • Technical Information: IP address, browser type, website usage data. 
  • Communication Data: emails, messages, and customer feedback.

 

2. How We Collect Your Data

  • We collect data when you: 
  • Book a tour or make a payment 
  • Subscribe to our newsletter or contact us via email, forms, or support 
  • Interact with our website through cookies and analytics 
  • Submit feedback or a review

 

3. How We Use Your Data

We use your data to: 

  • Process bookings and payments 
  • Communicate with you regarding your booking or inquiries 
  • Improve our services and website 
  • Meet legal or regulatory obligations

 

4. Legal Basis for Processing

We process your personal data based on: 

  • Contractual necessity – to deliver your booked services 
  • Legitimate interest – to enhance and maintain our services 
  • Legal obligation – for tax, accounting, or safety requirements 
  • Consent – for marketing communication (you can withdraw anytime)

 

5. Data Sharing with Third Parties

We do not sell or rent your data. We may share it if necessary with: 

  • Payment providers (e.g., Stripe, PayPal, Visa, Mastercard) 
  • Tour partners and local guides – to fulfill your booking 
  • Legal authorities – only if required by law

 

6. Data Storage & Security

We take appropriate technical and organizational measures to protect your data. While no system is completely immune, we strive to ensure a high level of security. Data is stored only as long as necessary for the purposes outlined here.

 

7. Your Rights

You have the right to: 

  • Request the deletion of your data (unless legal obligations prevent it) 
  • Withdraw your consent at any time (e.g., unsubscribe from emails)

 

8. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. You can adjust cookie settings through your browser at any time.

 

9. External Links

Our website may contain links to other sites. We are not responsible for their privacy practices.

 

10. Updates to This Policy

This Privacy Policy may be updated from time to time. The most recent version is always available on our website.

 

11. Contact

For questions or data-related requests, please contact our support.

Terms & Conditions

We like to keep it simple:

We provide services to our guests which we perform with various carefully selected partners. 

Please contact support immediately if there is an issue - we always find a good way to solve problems.

 

1. General Terms

1.1 These Terms and Conditions ("Terms") apply to all services provided by us, including boat tours, transfers, and other activities booked through our official website or authorized partners.

1.2 By booking a service with us, you agree to comply with these Terms.

1.3 We reserve the right to modify these Terms at any time. The latest version will be available on our website.

 

2. Booking & Payment

2.1 Bookings can be made through our website, authorized partners, or directly with our representatives.

2.2 Full payment is required at the time of booking unless otherwise stated.

2.3 Payments are accepted via credit card, bank transfer, or other payment methods specified at checkout.

2.4 You will receive a confirmation email upon successful booking. If you do not receive this, please contact us immediately.

2.5 The information on our website might be incorrect or outdated sometimes, even though we strive for accuracy. If there is a mismatch, the intention of the website texts shall be accepted as agreed.

 

3. Cancellation & Refund Policy

3.1 Customers may cancel their booking; see the checkout process for details.

3.2 Cancellations made less than the defined free cancellation period are non-refundable.

3.3 We may cancel the tour due to bad weather or unforeseen circumstances. Customers may then be offered an alternative date or a voucher valid for 12 months.

 

4. Changes & Rescheduling

4.1 Customers may request to reschedule their tour within the free cancellation period. Later changes are considered case-by-case and not guaranteed.

 

5. Liability & Insurance

5.1 We are not responsible for any personal injury, loss, or damage to personal belongings during the service.

5.2 Customers participate at their own risk. Personal travel insurance is recommended.

5.3 Participants must follow safety instructions from staff. We reserve the right to refuse service for violations.

 

6. Safety & Conduct

6.1 All participants must follow staff instructions.

6.2 Safety gear (e.g., life jackets) must be worn when required.

6.3 Participants must not endanger themselves or others.

 

7. Governing Law & Disputes

7.1 These Terms are governed by the laws of Montenegro.

7.2 Any disputes will be settled in the courts of Montenegro.

 

By booking our services, you agree to these Terms & Conditions. For any questions, please contact our support.